SHIPPING:

Jolie Jambes Athletics ("we" and "us") is the operator of

(https://www.joliejambesathletics.com) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

2. Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.
This price will be the final price for shipping cost to the customer.

3. Delivery Terms

3.1 Transit Time Domestically 

In general, domestic shipments are in transit for 2 - 7 days

3.2 Transit time Internationally 

Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.

3.3 Dispatch Time 

Orders are usually dispatched within 3 business days of payment of order Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

3.4 Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

3.5 P.O. Box Shipping

Jolie Jambes Athletics will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.

3.6 Military Address Shipping

We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.

3.7 Items Out Of Stock

If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.

3.8 Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation

4. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

5. Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer
service with next steps.

6. Duties & Taxes

6.1 Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the website

6.2 Import Duties & Taxes

Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and Jolie Jambes Athletics encourage you to be aware of these potential costs before placing an order with us.
If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to Jolie Jambes Athletics at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.

7. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

8. Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.

8.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

8.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

9. Customer service

For all customer service inquiries, please email us at
sales@joliejambesathletics.com

RETURNS

If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 30 days of receiving your order. You can return your product for store credit,  or a different product.

Please note the following exceptions to our return and exchange policy:

  • Discounted items are final and cannot be returned or exchanged

  • Returned items must have tags still on and be returned in original packaging

  • Returned items must have no visible signs of wear or use

To initiate a return or exchange, please complete the following steps:

  1. Login to our online return portal (select link to view portal)

  2. Enter your email address and order ID.

  3. Choose the products you wish to return or exchange from your order

  4. Print your prepaid shipping label that you will receive by email

  5. Send all items back to us using the label provided

Additional Information:

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.

  • For additional questions or concerns, please contact us at:  sales@joliejambesathletics.com

    Thank you so much for supporting our small business! 

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